JTAN News and Network Status
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Thu, 28 May 2009
New Cert for SMTP
Back in the Fall of 2008 we renewed all our server certificates.
Apparently, we botched the update of the cert for smtp.jtan.com.
This mistake has just been rectified. Those of you that use TLS
for outgoing mail may be asked to accept the new cert if you don't
already have our CA certificate. No worries. Accept the new certificate
and things should be good for another nine years.
Posted May 28, 2009 at 23:19 UTC [/] permanent link
Sat, 16 May 2009
Ganymede Restoration Progress
The new machine is up and there are reports of people being able
to log in. Initially some people couldn't log in because certain special
shells (tcsh, bash, zsh,...) weren't installed. Now they are. Passwords
were restored too, so if you can't log in now, we want to know
about it immediately. Write tech-support at jtan.com.
All the /home files should be restored. The backup was about a week old. Let us know at tech-support if you detect any massive omissions from /home.
We have not lost hope on the /var/mail INBOX files. We found a backup of /var that may be viable and quite recent. Stay tuned.
Our first priority is to get the webserver working. Once all the web sites hosted on ganymede are back on the net, we'll attempt to get email working. Pine is still not installed. This is intentional as we'd rather not have people messing with email on ganymede till we get the INBOXes back in place. Any mail put in an INBOX now would likely be lost. Try to use alternative email methods till we sort this out. For example, you could visit your members page and direct your mail to the POP server, or to another shell machine (e.g. callisto) till this is all sorted.
Thanks again for your patience.
Posted May 16, 2009 at 16:30 UTC [/] permanent link
Ganymede Being Restored
A new ganymede is up now and the files are rolling back in
from the backup. That's the good news.
The bad news is that there are a LOT of files and it takes a long time for them to be restored. Passwords have already been restored, so you may be able to log in now. Please don't panic if you don't see your files yet.
The /home and /etc directories seem to be available on the backup, but for some reason a readable copy of /var isn't there. We are going to try to pull /var from the sick disk if possible, but if we can't, that will have two bad consequences: /var/mail will be lost (email INBOXes), and it will take us a while to recover the webserver configuration that was in /var/www.
Be assured that we are doing what we can to restore from our backups, and we hate to lose even one file, but I also need to say that JTAN does not in any way guarantee our backup. This is clearly stated in our policy. I think we are going to get back 99% of everything that was on ganymede a week or two ago, which is not perfect, but pretty good.
Another thing lost would be any installed apps that people have requested over the years. If your favorite editor or utility no longer exists, please email tech-support and we'll put it back in.
Thanks again everyone for your patience and understanding as we restore this machine.
Posted May 16, 2009 at 02:09 UTC [/] permanent link
Fri, 15 May 2009
Ganymede Down For The Count
Bad news. Ganymede's disk is unrecoverable.
We will be coming back up ASAP with a new incarnation of ganymede. With luck the most recent backup will reduce the lossage to manageable proportions. We'll try to restore everyone's account, but I can't make any promises as of yet as to what we can recover from the backup.
Posted May 15, 2009 at 16:17 UTC [/] permanent link
Ganymede Down
At long last, ganymede.jtan.com seems to have some sort of problem. This
has been our most reliable machine, in service without an unplanned
reboot for over four years.
Preliminary reports indicate that the machine is not powering up. We should be able to do more detailed diagnosis on Friday and hopefully fix whatever's wrong.
Thank you for your patience and understanding.
Posted May 15, 2009 at 00:41 UTC [/] permanent link
Thu, 14 May 2009
Dialup Service No Longer Offered (final notice)
Effective immediately, JTAN no longer offers dialup Internet access.
Those of you with dialup features or accounts have had your billing
fees adjusted downward to reflect the lost service.
JTAN has offered dialup service in one form or another for over 15 years. Unfortunately, it no longer makes business sense for us to offer this service.
Dialup will continue to work for a few more weeks, and those of you with dialup accounts are welcome to use them. However, be aware that the service will eventually stop working. You should seek an alternative dialup provider as soon as possible.
Posted May 14, 2009 at 00:53 UTC [/] permanent link
Tue, 14 Apr 2009
Mailman Server Replaced
After various debugging attempts and ineffectual fixes, I've completely
replaced the Mailman server. Maybe this will help. There's no way
to know for sure but wait and see. It's the same hard disk. If the
problem is in the disk, we'll need to start from scratch. Cross
your fingers.
Posted Apr 14, 2009 at 16:29 UTC [/] permanent link
Wed, 08 Apr 2009
Dialup Service To Be Eliminated
Beginning or about 1 May 2009, JTAN will discontinue offering dialup Internet
service through LineX telephone modem access.
If your account bundles dialup access along with other features, such as email, your other features will continue to work. We will reduce your charge by an amount corresponding to the portion of your fee that was associated with dialup. If your account has nothing but dialup, then your account will be discontinued.
JTAN has offered dialup access since roughly 1991 when we were primarily a USENET and BBS node. Over the years, we expanded our telephone access reaching a peak when we acquired LineX Communications and added nationwide dialup access.
Nowadays, things are a lot different, Internet access wise. Very few people still use dialup. Because of this low usage, our cost of maintaining dialup access is greater than the revenue we receive selling the service. Thus, for basic business reasons, we must discontinue this unprofitable service. We apologize if this decision causes anyone hardship. There are still other dialup providers (NetZero, EarthLink, BasicISP, Copper.net, etc...) If you still need dialup service, one of those providers will be happy to help you. Feel free to write to JTAN tech-support if you have any questions. Thank you for your dialup business over the years. Again, if you have other features, such as email, rest assured that they will continue to work and that we will lower your charges appropriately, only charging for services you still have. -- C
Posted Apr 08, 2009 at 02:04 UTC [/] permanent link
Sun, 05 Apr 2009
Mailing List Server Sick
We're not sure what the problem is, but it appears that the
mailing list server is not working properly. We are investigating
and will repair it just as soon as we can.
Posted Apr 05, 2009 at 19:43 UTC [/] permanent link
Fri, 13 Feb 2009
Ganymede Rebooted After 585 Days
Although it pained me to do it, I rebooted ganymede after
585 days of uninterrupted uptime. There were reports of
"too many connections" to the news server from ganymede
and I theorized that there may be a few stale connections
that were causing this.
When we have some issue with a flakey service or machine, people start to whine that JTAN is unreliable -- as if "JTAN" is entirely that one thing that is broken. They forget that we have 50 other machines humming along 24 hours a day, many of which are tireless, flawless performers.
Let's hear it for Ganymede, the Lou Gehrig, Cal Ripken, of computers.
Posted Feb 13, 2009 at 15:03 UTC [/] permanent link
Sat, 13 Dec 2008
Happy Holidays
| _...._
\ _ / .::o:::::.
(\o/) .:::""":o:.
--- / \ --- :o:_ _:::
>*< ':}_>()<_{:'
>0<@< @ ''//\\'' @
>>>@<<* @ # // \\ # @
>@>*<0<<< __#_#____/'____'\____#_#__
>*>>@<<<@<< [__________________________]
>@>>0<<<*<<@< |=_- .-/\ /\ /\ /\--. =_-|
>*>>0<<@<<<@<<< |-_= | \ \\ \\ \\ \ |-_=-|
>@>>*<<@<>*<<0<*< |_=-=| / // // // / |_=-_|
\*/ >0>>*<<@<>0><<*<@<< |=_- |'-''-''-''-' |=_=-|
___\\U//___ >*>>@><0<<*>>@><*<0<< | =_-| o o |_==_|
|\\ | | \\| >@>>0<*<<0>>@<<0<<<*<@< |=_- | ! ( ! |=-_=|
| \\| | _(UU)_ >((*))_>0><*<0><@<<<0<*< _|-,-=| ! ). ! |-_-=|_
|\ \| || / //||.*.*.*.|>>@<<*<<@>><0<<@>>>>>| ( ~~~ )/ (((((((())))))))
~~~~~~~~ '""""'------' 'w---w' '------------'
Happy Holidays from JTAN
Posted Dec 13, 2008 at 02:20 UTC [/] permanent link
Weirdness Finale (I hope)
I still have no idea what happened.
We have some theories, but nothing definite. Thanks to all of you that sent in reports.
As to those of you that kept calling every 5 minutes, then figured out my wife's work number and called HER every 5, stalked my kids, made JTAN Voodoo dolls... Ummm... Errr... Sorry?
Collatoral damage at this time (besides many P-O'ed customers) is a broken POPS service on thebe, and a broken traffic monitor. We moved our traffic monitor to investigate various possible causes, never finding anything and we have yet to replace it. Sleep comes first. Then, maybe, I'm thinking about a traffic monitor upgrade. Maybe next time we can do better pinpointing the problem. Hopefully, we have some time till next time.
Besides that, I'm not sure. Several cusomers have asked what they/JTAN can do to prevent this from happening again. Unfortunately, we still remain in the dark about what "this" might be. In the 15 years I've been running JTAN, I haven't seen one quite like "this".
In any case, thanks for you patience and your business.
Posted Dec 13, 2008 at 02:17 UTC [/] permanent link
Fri, 12 Dec 2008
Wierdness Encore
The wierdness got pretty severe this morning. Consequently, we have rebooted
nearly everything, reseated every cable, swapped equipment. Nothing
seems wrong and from what I can tell, everything is working now. I have
no explanation for what happened. No smoking gun.
We have received a lot of calls and complaints. I know how you all must feel -- a down web site, an important email, etc... I assure you that I feel your pain. Pain flows in my direction. We have been on the hot seat for two days trying to figure this out.
Posted Dec 12, 2008 at 15:05 UTC [/] permanent link
Thu, 11 Dec 2008
Wierdness Update
Well, we've checked a lot of things. Our upstream provider noticed some
bursts of traffic early in the morning -- no idea what the source was.
We found someone pounding a dictionary attack at the POPS server on
thebe. POPS service on thebe in hereby shut down till this stops. Some
recent routing changes messed up a few scripts resulting in a full disk
on a diferent machine. And it's raining.
None of this really explains the wiredness.
Posted Dec 11, 2008 at 19:26 UTC [/] permanent link
Wierdness Reported
We have received several reports of "wierdness". Nothing specific.
Too many connections on databases, machines inaccessible, web sites
not coming up, etc... It's just a general pattern of strange stuff.
We don't know what this is, but I assure you we have gone to "red alert", trying to discern the problem. As you may know, there were several massive network attacks in the past week. This may be part of it, but I don't really know.
All I do know is that we don't appear to have any equipment down, we aren't fixing anything, and there's no known and specific problem to tell you about. Just "wierdness".
Stay tuned.
Posted Dec 11, 2008 at 13:31 UTC [/] permanent link
Wed, 03 Dec 2008
Thebe and Jupiter, Power Supplies Replaced
Thebe was down earlier today. It turned out to be a busted power supply.
I can't complain -- the supply lasted 5 years. In any case, the
supply has been replaced and thebe boots now.
While we were at it, we chose to do some proactive maintenance on Jupiter, replacing its power supply, which had a supply of the same vintage. With luck, both machines now should be good for several years again.
Thank you for your patience and understanding.
Posted Dec 03, 2008 at 01:32 UTC [/] permanent link
Tue, 02 Dec 2008
Thebe Down
Thebe is down and won't reboot. That's all we know at this time. We are
actively investigating the cause. If you have a website on thebe, it
will not be operating. Other JTAN services should be unaffected.
--
C
Posted Dec 02, 2008 at 18:20 UTC [/] permanent link
Wed, 26 Nov 2008
Bandwidth Limits Expanded -- Accelerator Service Eliminated
We never had much participation in our free accelerator service. Today,
the accelerator usage is pretty much NIL so we've decided, effective
immediately, to discontinue support for it. If you are one of the few
that still use it, please swing your DNS back to your local IP.
To replace the accelerator support for busy sites, we've decided to increase bandwidth limits by a factor of 10 for all accounts. ProShell is now 20GB/mo, ProWeb is 200 GB/mo, and dedicated servers are also allowed 10 times their former limits.
Not all our online docs reflect this increase. Over the next few weeks we'll be updating everything to reflect the new limits.
Thank you for your business.
Posted Nov 26, 2008 at 03:06 UTC [/] permanent link
Wed, 08 Oct 2008
JTAN on RBL
Because of a burst of spam forwarded through JTAN over the weekend,
several major ISPs have placed JTAN on their anti-spam blacklists. Many
JTAN customers are complaining that outgoing mail relayed through JTAN
is being blocked.
This problem has already been reported to several of these ISPs, including ATT and Comcast. At this stage it's up to them to take action to resolve the issue. If you are a customer of ATT/Comcast, or are corresponding with a customer at one of these ISPs that have blocked JTAN, a direct complaint to them may help push them along.
Note that the problem only affects outgoing mail relayed through smtp.jtan.com. If you use a local outgoing mail server provided by your local ISP, you will not be affected.
Sadly, this event represents yet another example of how the email infrastructure has been rendered unreliable by spamming and the reaction to spamming.
Posted Oct 08, 2008 at 11:51 UTC [/] permanent link
Mon, 04 Aug 2008
JTAN CA Certificate Re-Mint
Recently we were caught with our pants down by the 10-year expiration of
our root CA certificate, first minted in 1998. Amazing. Who thought we
would still be here, a decade later, actually still caring about x.509
certificates!? Why haven't they been obsoleted with something better? Why
hasn't JTAN been obsoleted ... ummmm ... Better not go there.
Anyway, it was quite a fire drill, fixing this. We received scores of complaints about various secure services no longer working. I guess we have lots of customers who rely on these certs. Who knew? Fortunately, we were able to mint some new certs super-quick and get most everything working again.
Unfortunately, we were somewhat slapdash in our super-quick efforts. There were a few t's that we forgot to cross, and i's we forgot to dot when we minted our new CA certificate. Even though many services worked, some did not. Particularly members area certificate login, and VPN services.
In an effort to fix our CA correctly, we have re-minted all our certs. As before, this will cause some errors in browsers and email clients. Generally, clicking "OK" or "Accept" or "Make Exception" or "Add Certificate" will calm these errors. If the errors don't calm by simply saying "OK", you can download the new-and-improved JTAN CA certs here. Get your new client certs for VPN and passwordless members access through the members page.
Thank you for your patience and understanding as we figure this all out. With luck, we'll all be here 10 years in the future to do this all over yet again!
Posted Aug 04, 2008 at 17:54 UTC [/] permanent link
Tue, 22 Jul 2008
Downloading the New Certs
We have updated the links to download the new certs, as well as the MD5
and PGP signatures. You can get the JTAN CA root cert and the POP and
SMTP certs here.
Posted Jul 22, 2008 at 02:58 UTC [/] permanent link
New JTAN CA Certificates
The JTAN Root CA certificate has been updated. We have also re-signed
all the client certs, and certs for the POP/IMAP servers and the VPN.
At least we think we have. Let us know via an email to
tech-support if anything isn't working.
I need to point out that the old JTAN CA certificate was minted in 1998. While in one sense it's inexcusable that we forgot about its renewal in 2008, I think it's at least understandable that this slipped our minds. I mean, in 1998 I myself never dreamed that JTAN would exist in 2008, let alone that the cert would need renewal.
In any case, thank you for you understanding. You can get the new CA cert at our Certificate Authority site. You can download a fresh client cert from the members page.
Posted Jul 22, 2008 at 00:50 UTC [/] permanent link
Mon, 21 Jul 2008
JTAN CA Certificate Expired
The JTAN CA Certificate expired today. A new cert will be up shortly
and you can update your certificate stores when the new cert is
ready. We apologize for any inconvenience this may cause.
Posted Jul 21, 2008 at 21:44 UTC [/] permanent link
Thu, 03 Jul 2008
Fake Email Pretending to be From JTAN
We've heard several reports of emails that say they come from
THE JTAN UP-GRADE SUPPORT TEAM that ask for your password.
These emails are obvious fakes; I hope no one is fooled by them. All official
mail from JTAN has the prefix {JTAN} in the subject line, and
JTAN never, ever asks anybody to email passwords.
As a general rule, any email that asks you to supply a password or any personal information, either directly or indirectly, should be assumed to be a scam.
I repeat, all official mail from JTAN has the curly-brace prefix {JTAN} in the subject line, and JTAN never, ever asks anybody to email passwords.
Posted Jul 03, 2008 at 02:11 UTC [/] permanent link
Fri, 06 Jun 2008
Order Processing Suspended
Processing of routine orders for new features and installations that
involve manual review or processing will be temporarily suspended
for a week begining 1600 UTC today and ending 14 June. Orders for mail aliases,
DNS changes, FTP and POP accounts will still be processed. Orders for
new web sites, domains, servers, and any special orders will be delayed
till the 14th.
We apologize for this interruption in service.
Posted Jun 06, 2008 at 12:47 UTC [/] permanent link
Mon, 02 Jun 2008
More News About the EV1 Disaster
This comes straight from their CEO
Dear Valued Customers:... I would like to provide an update on where we stand following yesterday's explosion in our H1 data center. First, I would like to extend my sincere thanks for your patience during the past 28 hours. We are acutely aware that uptime is critical to your business, and you have my personal commitment that The Planet team will continue to work around the clock to restore your service.
As you have read, we have begun receiving some of the equipment required to start repairs. While no customer servers have been damaged or lost, we have new information that damage to our H1 data center is worse than initially expected. Three walls of the electrical equipment room on the first floor blew several feet from their original position, and the underground cabling that powers the first floor of H1 was destroyed.
There is some good news, however. We have found a way to get power to Phase 2 (upstairs, second floor) of the data center and to restore network connectivity. We will be powering up the air conditioning system and other necessary equipment within the next few hours. Once these systems are tested, we will begin bringing the 6,000 servers online. It will take four to five hours to get them all running. We have brought in additional support from Dallas to have more hands and eyes on site to help with any servers that may experience problems. The call center has also brought in double staff to handle the increase in tickets we're expecting. Hopefully by sunrise tomorrow Phase 2 will be well on its way to full production.
Let me next address Phase 1 (first floor) of the data center and the affected 3,000 servers. The news is not as good, and we were not as lucky. The damage there was far more extensive, and we have a bigger challenge that will require a two-step process. For the first step, we have designed a temporary method that we believe will bring power back to those servers sometime tomorrow evening, but the solution will be temporary. We will use a generator to supply power through next weekend when the necessary gear will be delivered to permanently restore normal utility power and our battery backup system.
During the upcoming week, we will be working with those customers to resolve issues. We know this may not be a satisfactory solution for you and your business but at this time, it is the best we can do...
Douglas J. Erwin
Chairman & Chief Executive Officer
Posted Jun 02, 2008 at 14:07 UTC [/] permanent link
Problems Continue After Explosion
EV1 has thus far failed to restore power and JTAN's accelerator servers
are still not back online. We continue to expect restored service Real
Soon Now.
Because of the EV1 outage in Texas, we have been forced to route some of the heavy traffic normally handled by the accelerators back onto our main servers in Conshohocken. This has caused a few delays, particularly in email. I apologize for the inconvenience. The initial burst of traffic seems to have settled, and things seem to be flowing smoothly again.
Although we expect accelerator service restored momentarily, if anyone decides they don't want to wait, we can swing your traffic over to Conshohocken if necessary. Email tech-support for instructions if you want to take this step.
Posted Jun 02, 2008 at 13:43 UTC [/] permanent link
Sun, 01 Jun 2008
Explosion in Data Center
If you use the JTAN web accelerator, or have multi-home hosting of your
high volume site, this announcement is relevant to you.
Yesterday evening at 21:55 in the H1 data center of EV1 in Texas, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding the electrical equipment room Thankfully, no one was injured.
The JTAN web accelerator servers are hosted in this data center. They were not damaged or lost, but are currently without power.
EV1 administration staff has just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. EV1 was not allowed to activate their backup generator plan based on instructions from the fire department. This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of the EV1 support team are in, and all vendors who supply them with data center equipment are on site. Their initial assessment, although early, points to being able to have some service restored by about 2100 UTC today.
Based on that ETTR assessment from EV1, JTAN will take no immediate action to re-engineer our accelerator. We expect everything to recover when they get the power back on.
We apologize for the outage this causes. Although no immediate action seems warranted, this event does illustrate a weakness in the design of our accelerator that we will attempt to fix in the coming weeks.
Thank you for your business.
Posted Jun 01, 2008 at 17:43 UTC [/] permanent link
Tue, 15 Apr 2008
New JTAN PGP Key
We have renewed our GPG/PGP signing key for JTAN customers. Anyone that wants
their personal keys sign by us should submit them through the members
page. We consider a signed key as equivalent to a members password or
other strong proof that you really have an account at JTAN. Therefore,
it's a good way to back up your password letter.
For more info, see our PGP page.
Posted Apr 15, 2008 at 14:03 UTC [/] permanent link
Fri, 28 Mar 2008
Mail Sending Wierdness
We have been getting some reports of problems sending mail, particularly
with attachments. We aren't really sure what this problem is -- or even
if it really is a problem. We have received other conflicting
reports that mail is flowing OK.
It's possible that the network disruption on Monday caused some mails to be backlogged. We are investigating this possibility, but thus far we haven't found any logjams or errors to fix.
If anyone has a specific error message dated today, or later, that we can investigate, please pass it on to tech-support at jtan.com -- C
Posted Mar 28, 2008 at 16:14 UTC [/] permanent link
Tue, 25 Mar 2008
DDOS Attack
Begining at around 0600 UTC, and continuing currently, JTAN has been
adversely affected by an ongoing DDOS attack. This attack has disrupted
various services. We are attempting to deflect or ameliorate the ill
effects of this attack and we believe that at this time most of our
services are functioning despite the attack. If you notice a service
that is broken, please let us know so that we can relocate it or tune it
to avoid the problems.
Obviously, if anyone knows the miscreants responsible for this nonsense, please tell them to cut it out.
Posted Mar 25, 2008 at 15:01 UTC [/] permanent link
Thu, 14 Feb 2008
Network Disruption on .6 Network
It appears that there is some sort of network disruption that is
advesely affecting addresses in the 207.106.6.X range. It's unclear
what the cause of this is, or if it is even within JTAN,
but we are aware of the problem and are investigating.
Posted Feb 14, 2008 at 12:02 UTC [/] permanent link
Fri, 11 Jan 2008
Thebe Out of Memory
The problem with thebe seems to be that it runs out of memory. Since
there is plenty of memory on thebe normally, we can only conclude that
some runaway program or web site is crashing, using it all up, and causing this issue.
We are trying to catch the errant process in the act of allocating all of memory, but thus far we have been unable to spot the culprit before the machine becomes inaccessible.
Anyone running something new on thebe (new relative to the last couple months) should be concerned that your new program, website, perl or php script, is the cause of this problem. It would help immensely if everyone on thebe would monitor the memory usage of their stuff and be on the lookout for the runaway.
Of course, those of you conscientious enough to monitor your stuff are probably not the people who would run something unstable in the first place. No doubt, the person running this has no idea that it's causing a problem and isn't even reading this notice.
In any case, we will eventually find the cause of these memory exhaustions and put an end to them. Thank you for your patience and understanding. This sort of thing in an inevitable disadvantage of shared hosting. If you have a web site where uptime is critical, consider using a JTAN dedicated server, starting at $79/mo.
Posted Jan 11, 2008 at 13:24 UTC [/] permanent link
Tue, 08 Jan 2008
Not So Fast (a new thebe issue)
When it rains, it pours. We are seeing a very high load average on
thebe, making the machine very sluggish. We are investigating the
cause of this.
If your web site is hosted on thebe, you may see some delays. Thank you for your patience as we investigate.
Posted Jan 08, 2008 at 21:25 UTC [/] permanent link
Mon, 07 Jan 2008
Thebe Work
Since thebe has exhibited similar flakey behaviour, we've decided to
run RAM diagnostics on that machine as well. Therefore, if you have
a website hosted on thebe, you will see some sporatic outages today
as we verify the RAM.
Thanks again for your patience. Although we cannot stop our machines from breaking, we can work hard to fix them should they need it. Rest assured that we are working hard right now to resolve these issues.
Posted Jan 07, 2008 at 17:31 UTC [/] permanent link
Jupiter Fixed (again)
This time we think we really fixed jupiter. The problem that at
first seemed to be a bad disk now appears actually to have been some bad
RAM. We saw errors on comprehensive RAM diagnostics and replaced the
faulty chips. Now the machine is checking out OK. We hope that this
finally fixes the flakiness we've seen over the past few weeks.
Posted Jan 07, 2008 at 16:46 UTC [/] permanent link
Jupiter Down
Work continues on the repair of jupiter. Anyone with a web site on
jupiter is experiencing an outage. We have a new disk
being restored from backups, and we are doing RAM tests. These
do take some time (many hours), but are necessary if we want to be sure we have
correctly identified and fixed the problem.
If our work goes well,
we should have the machine back online by this afternoon.
Thank you for your patience.
Posted Jan 07, 2008 at 14:59 UTC [/] permanent link
Sun, 06 Jan 2008
Jupiter Issues
Jupiter is having issues with the web server. If your site is hosted on
Jupiter, it may be inaccessible right now. We are working on fixing this
problem. We appreciate your patience.
Posted Jan 06, 2008 at 14:00 UTC [/] permanent link
Mon, 24 Dec 2007
Happy Holidays
| _...._
\ _ / .::o:::::.
(\o/) .:::""":o:.
--- / \ --- :o:_ _:::
>*< ':}_>()<_{:'
>0<@< @ ''//\\'' @
>>>@<<* @ # // \\ # @
>@>*<0<<< __#_#____/'____'\____#_#__
>*>>@<<<@<< [__________________________]
>@>>0<<<*<<@< |=_- .-/\ /\ /\ /\--. =_-|
>*>>0<<@<<<@<<< |-_= | \ \\ \\ \\ \ |-_=-|
>@>>*<<@<>*<<0<*< |_=-=| / // // // / |_=-_|
\*/ >0>>*<<@<>0><<*<@<< |=_- |'-''-''-''-' |=_=-|
___\\U//___ >*>>@><0<<*>>@><*<0<< | =_-| o o |_==_|
|\\ | | \\| >@>>0<*<<0>>@<<0<<<*<@< |=_- | ! ( ! |=-_=|
| \\| | _(UU)_ >((*))_>0><*<0><@<<<0<*< _|-,-=| ! ). ! |-_-=|_
|\ \| || / //||.*.*.*.|>>@<<*<<@>><0<<@>>>>>| ( ~~~ )/ (((((((())))))))
~~~~~~~~ '""""'------' 'w---w' '------------'
Happy Holidays from JTAN
Posted Dec 24, 2007 at 19:27 UTC [/] permanent link
Sun, 23 Dec 2007
Jupiter and Thebe Issues Seem Resolved
Jupiter is back up; thebe has been back up for a few days. We aren't
quite sure why these two machines started acting up recently, other than
the general superstition that machines will break on holiday weekends so that
overworked system administrators can have even more reason to complain
about their thankless jobs.
In any case, we hope these machines are happy now. They seem to be working OK. Thanks for the reports, and your patience.
Posted Dec 23, 2007 at 19:40 UTC [/] permanent link
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