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Full PricelistAll Pricing is Subject to Change Without Notice
Accounts and BundlesThe following is pricing for JTAN Accounts and other bundles of features sold as a group. If you want to skip ahead to pricing for individual features, click hereFeatures bundled with accounts, used or unused, are not billed separately or itemized on billing statements. Only features purchased individually appear as separately billed items on statements. No credit is given for bundled features that you do not use.
Features Individually A La CarteThe following pricing is for JTAN products, accounts, and features purchased separately. Also listed are billing and service fees and penalties. Note that many of the features listed here are not normally purchased spearately, as accounts and bundles include many of these features for free as part of the overall account price. However, if your account does not include a certain feature for free, you may be able to purchase it separately.
Payment TermsUnless otherwise stated, payment terms for all accounts are net 15. Overdue accounts may be suspended until payment is received with no credit given for downtime. No refunds are issued on overdue accounts.All accounts are subject to other fees and charges above and beyond the basic account fee. These fees are due net 15 days from the last day of the month in which they were incurred.
Data Transfer and Storage ChargeAll users are subject to a data transfer surcharge above and beyond the basic account fee. Data transfer consists of web server or ftp server transfers, mail server, chat, or VPN transfer, or any other sort of transfer from public files in a user's account or any program he or she runs. Incoming and outgoing data transfer both count.The following are data transfer prices that apply to the purchase of data transfer units for all accounts unless superseeded by a written contract between JTAN and the customer. Certain standard JTAN accounts include some amount of monthly transfer at no extra charge as follows:
Data transfer is measured with several tools and logs maintained by JTAN including the http://www.jtan.com/stats system or by MRTG. The billable data transfer by a JTAN user is the total data transfer in a calendar month between that JTAN user's directories on JTAN hosts and directories or programs on some other non-JTAN host, and data transferred by programs run by the JTAN user, or for the benefit of the JTAN user. Data transfer includes, but is not limited to all web page transfers to or from the user's site, ftp transfers to or from the user's directories, irc activity by the user or the user's bots or bouncer, ssh, telnet, backup, vpn, proxy, and email. Storage: If a user exceeds their alloted data storage on any day of a given month, they must purchase additional units of storage for the entire month. For each additional GByte needed each month, there is a fee of $32.00. Data transfer and storage fees are subject to change without notice. Billing PenaltiesThere is a $50.00 fee for a returned check or chargeback. For a declined credit card there is a $4.00 fee. If a customer is delinquent and does not pay fees in a timely manner, their service may be terminated by JTAN. To re-establish service after a termination, there is an $16.00 service re-establishment fee.There is a $1 fee for paper invoices mailed to a US address. For international deliveries of paper invoices, the fee is $2 to most countries. Up-grades and Cross-gradesTo change to a different account type, you must purchase a full term of the new account. Credit is given for unused time in your old account.
Domain Registration and DNS ServiceDomain Registration may be sold separately or in combination with DNS Service. These may be included as part of various account packages. The fee for domain registration sold separately is $19.95 annually. The fee for DNS Service alone is $32.00. Some accounts include DNS service and domain registration for free for some limited number of domains.
Electronic CommerceFor an additional charge, commercial pages with name registration and registered domain name can be hosted with comprehensive technical support and application development support. We can also provide CGI/Perl/PHP/Java programming or HTML authoring on a Time and Materials Basis.Certified SSL hosting, Secure Extranet, CyberCash credit card processing is available. For more details and a specific quote, write sales@jtan.com
Machine HostingMachine hosting is also available. Hosting includes an ethernet connection to the Internet, clean 120VAC power, and a spot for your machine that's out of the rain.If you want to lease or buy a machine from us, or you want to supply a machine to put on our network, write to us for a price quote at sales@jtan.com Prices depend on bandwidth utilization and intended use. Prices start as low as $99.00 per month.
Administrative SupportAdmin fees may be charged for things such as switching domains, secondary domains, switching usernames, special mail, DNS, or webserver configuration, and other tasks. These are quoted on a case-by-case basis. If for some reason you need the OS reinstalled or repaired on your dedicated server, this always invoves an administrative support fee.Normal administrative support service that can be performed on a sheduled basis during normal business hours is billed at a rate of $95.00 per hour for direct labor, plus any material required billed at cost plus 20% markup. Emergency support may be provided after hours on an immediate emergency basis. JTAN does not guarantee the availability of emergency support. If available, emergency support is billed at a rate of $195.00 per hour for direct labor, plus any material required billed at cost plus 30% markup.
Developement or Web Design FeesWe'd be happy to quote you a price for custom web design, CGI, PHP, or MySQL database programming, or other development services. We work on an hourly basis at competitive rates. We can give a free estimate of the labor required before beginning a job. Contact us with your requirements. We'd be happy to help you.
Other FeesIf a user deletes or loses a file or directory and requests that file or directory restored, there is a $32.00 fee.If a user forgets or loses an account password, the user may have to re-apply. If so, there is a $16.00 re-application fee. This fee includes delivery of a new password letter. Users with JTAN signed PGP keys do not need to re-apply or pay the fee, as their passwords can be reissued by email. Dedicated IP addresses (with custom reverse DNS) are available for a $32.00 annual rental fee. These are typically used for IRC, but they have other purposes. In some cases, setup fees may apply for certain IP address applications. Use of shared JTAN SSL certificates, self signed certs, or JTAN signed certs is free, however, a custom third party certificate can be used instead. There is a $32.00 annual maintenance fee for third party certificates. If you choose to purcase your third party certificate from JTAN, we waive this fee. JTAN offers GlobalTrust certificates that are widely recognized by browsers and may be purchased for $149.95 annually.
Service Disruption FeesIn cases of damage or service disruption caused by hackers to JTAN machines or networks, or to machines or networks owned or operated by JTAN customers, JTAN may bill responsible JTAN users for service disruption. This fee is billed in cases where a JTAN user is found directly or indirectly responsible for the attack, including, but not limited to, cases where the JTAN user ran a high risk application, such as an IRC "bot", that was attacked, or operated software on a dedicated host without installing currently available security patches.Service Disruption Fee: $200.00 per hour, for each system disrupted. Fine PrintRefer to our fine print for policy fine print.
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