JTAN Frequently Asked Questions

Accounts and Service Plans

	Is the fee for domain registration included?
	How do I access my JTAN Account?
	What's it cost to add an extra web site or domain?
	Is there any way to get a free account.
	Can I add an extra domain or site to ProShell?
	What can I do with a ProShell Account?
	Can I give a fake name. Pay for my account with a fake credit card, run a bunch of abusive BOT's and try to crack root on your system.
	What is JTAN Policy and Account Fine Print?
	What are the online resources for answering my JTAN questions?
	How much data transfer comes with each account?
	Can I phone in my order to you?
	What happens next after I sign up?
	You won't really call me on the phone to verify the order, will you?
	Can you email me my new account password.
	How do I sign up?
	Do your accounts have a web based control panel?
	Are you a reseller or are you co-located?
	What is Bandwidth and Data Transfer?
	What is RealChat?
	What are sub-domains? How can you offer unlimited sub-domains?
	What is a "domain forwarder?" What is a "Domain Pointer"?
	Tell me more about ProShell
	Tell me more about ProWeb
	What's Webtrafix? Are those accounts different? What's the deal there.
	Can I get a domain with ProShell?
	Can I use a registered domain for my web page and email?
	Do you offer dialup Internet Access?

Account Billing

	Can I pay monthly for the ProShell account?
	How do I pay for my account?

RealChat Rooms and vServers

	What is the difference between the JTAN RealChat Rooms and the RealChat vServers?
	How do I setup a RealChat room?
	How do I customize the RealChat room once it is installed?
	How do I setup a RealChat vServer?
	Can I install my own RealChat server from realchat.com?
	Does the RealChat server ever get rebooted?
	Why doesn't my RealChat chat room work?
	Do I have access to the RealChat server logs if I have a RealChat Room or a RealChat vServer?
	Where can I see a demo of RealChat?
	Which configuration options can I change with vServers?
	Where can I find documentation for RealChat vServers and Rooms?

Privacy

	What about private internet access from work?
	What is your Privacy Policy?

Technology at JTAN

	What sort of reliability does your hosting have?
	What if I don't have a PC.
	What software do I need?
	Do you support Perl/PHP/CGI/SSI/MySQL/JSP/SSL/MIC/KEY/MOUSE...
	Are you guys resellers? Are you colocated?
	What sort of machines/OS/network do you run
	Everytime I want to add something like an email account or auto responder etc. it is not realtime, but there is some delay. Why?

Domains and DNS

	Can I use a registered domain for my web page and email?
	What are the JTAN Nameservers?
	Can I have multiple domains or subdomains?
	Can my web page have a registered domain? Who registers it.
	Does JTAN Offer Dynamic DNS?

Acceptable Use

	Can I share this account with family and friends?
	Is there any hourly charges or time limits?
	Wow! That AUP document looks scary.
	There's gotta be a catch, right?
	Is there any other fine print?
	Can I host a web page for my customer, church, brother, employer, club?
	Can I host a web page with XXX, MP3, or other questionable content?
	Are there limits on permanent processes, like chat?
	What is acceptable dial in usage? I get logged off immediately when I connect with my modem to JTAN. Have I been locked out?

Security

	Why are your passwords so wierd? Can't I have a password like bob6 or carol that is easy to remember?
	Why is 207.106.84.176 hacking me?
	How do I change all my passwords?

Email and Messaging

	I get Page Cannot Be Displayed errors in webmail.
	I want my email to show my domain and no other. Can you do that?
	Somebody sent me mail and I didn't get it. What's wrong?
	I sent somebody email and they didn't get it. What's wrong?
	Can I have a mailbox named "bob", "mary", or "webmaster"?
	How do I listen to Voicemail? I run Linux/BSD.
	Is there a way to apply spam filtering rules to an entire domain, as opposed to adding rules to individual boxes?

Support and Customer Service

	But I'm a real newbie.
	Awhh, C'mon, why won't you help me install and configure my new PC and support me when I screw it up, and fix everything Microsoft breaks when I download the latest beta release of their buggy browser, and program my modem, and repair my phone wire that my dog chewed on? After all, I'm paying you good money. You should come to my house every day and clean my monitor.
	But what if I'm not happy?
	Do you provide 24 hour telephone technical support?
	What are the online resources for answering my JTAN questions?
	Will you help me install software on my PC or debug my Windoze setup?
	Will you fix my site for me or install some special stuff for me?

Managing your Web Site

	How does the JTAN Stats system work?
	Are raw logs available?
	Can I have Webalizer Stats if I don't have a Domain?
	Webalizer isn't activated on my account. How do I activate it?
	How do I change PHP settings?
	Can I password protect the webstats directory?
	What if I don't want the webstats?
	How do I password protect a directory in my web site?
	How do I create a Web Page?
	How do I get reverse lookups in my stats?

HOWTO

	How do I FTP my Web Logs under ProWeb?
	How do I set up Outlook Express with JTAN?
	I need How do I install a program that needs root?

Dedicated Servers

How do I relay mail with my Server?

Dialup Access

	Can I get Dialup Access?
	When I use your Dialups I get "Page Not Found" Errors
	When I send mail using your dialups I get "Relaying Denied".
	How do I add and setup dialup networking with JTAN?
	What are usage policies for this dial-up system?
	What are the speed of the dial-ups?
	Does this affect my email addres?

Personal CGI Installer

	How does the Personal CGI Installer work?
	Why can't I install the FormMailer or Go2it scripts?
	How do I reset my calendar/wwwboard/mailing list/etc?

Web Site Forwarding

	What is Web Site Forwarding?
	What can I forward to with Web Site Forwarding?

IRC

	Do JTAN accounts support IRC bots?
	What is an eggdrop InstaBot?
	What is a psyBNC Instant Bouncer?
	How many bots and bouncers can I run?
	Why do I need a bot?
	What is an eggdrop?
	What do you mean "an IRC server friendly to bots"?
	I saw a real k3w7 vhost served from here. Can I use it?
	Can I script my InstaBot or mess with the config file?
	Can I set up a bot or bouncer on my shell account?
	do you guyz have k00l vhosts and tell me right now ok
	What exactly is the password assigned at instabot creation for?
	Is my instabot alive? Joining the channel where it lives elicits no response.
	My instabot says: I don't know you; please introduce yourself first when I say /MSG Asdf hello
	Aaaccckkk!!! I've been K:lined on my server of choice! What do I do?
	Grrr... They won't let me on, I'll get even!!!
	Where can I find more information about eggdrop/TCL?
	All right, why can't I pick my own password?
	I keep coming up as uid@something.jtan.com. It's really cramping my style. Why can't I change it?
	Somebody from JTAN attempted to hack into my computer.