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JTAN Product and Service
Terms and Conditions
including
Acceptable Use Policy


This document contains JTAN sales policies, terms, and conditions, including acceptable use. It constitutes an agreement between JTAN and JTAN's customers (Customer or Client) and specifies rights and responsibilities for both of these parties. Use of JTAN product or service constitutes acceptance of these Terms and Conditions.

Charges and Pricing

JTAN charges fees for Products and Internet services as described on the JTAN price list. Should some other JTAN web page show a differing price, the price list will take precedence. Prices are subject to change without notice.

For internet service accounts, JTAN may charge other fees beyond the basic account fee that include but are not limited to data transfer fees, storage fees, password reissue fees, administrative service fees, and fees for damage incurred by network attack. These fees are described in the JTAN price list.


Payments and Billing

For a new customer payment is due immediately in guaranteed funds with the sale. We do not offer credit or payment terms to new accounts.

Established JTAN customers can have net 15 terms. Periodic and one time payments from established JTAN internet service customer accounts are due 15 days after the invoice date specified on the JTAN Customer's Members web page. Invoicing for these payments may be by email or post, but payment is still due 15 days after the invoice date even if the customer has not received the email or postal invoice.

Late amounts owed may be subject to late fees as given in the price list, plus interest accrued at 1.5% per month, or the highest allowed by law, whichever is less. Current pricing for late fees and other penalties can be reviewed on the JTAN price list. Accounts unpaid 15 days after payment due date may have their service interrupted. Such interruption does not relieve the Client from the obligation to pay the charges due nor is it considered an outage. There is a fee for re-establishing service after an interruption. See the price list for details. Setup fees or security deposits may not be offered by Client for use in lieu of any other payments due.

If a Client's check or charge is returned by the bank as not redeemable, the Client will be deemed to be in default, and will be liable for a "returned check", "declined charge", or "chargeback" fee. Pricing for these events is subject to change. Current pricing can be reviewed on the JTAN price list.

Payments can be paid with cash, bitcoin, check, or Money order, or bank wire. We accept credit cards and other online credit card equivalents (PayPal) cautiously. Customers in the USA may pay with a credit card owned by Customer that can be billed with normal and usual fees with a billing address that matches exactly with the customer's mailing address. PayPal payments must be verified and confirmed. Always provide a shipping address with PayPal payments. Customers outside the USA may not use a credit card until after they are specifically approved for credit card payment at the discretion of JTAN. International PayPal payments must be verified. All payments must be in US funds. Bank wire fees at both ends are paid by the customer. Bad check payments and declined credit cards incur a "declined payment fee" as described on the JTAN price list.


Refunds

All sales with JTAN are final. JTAN normally does not refund fees to a Customer. However we make an exception if we should fail in our duty to provide you the product or services we promised. Should we fail to deliver something as promised, let us know how we are failing. After you have notified us of the problem, if we don't make it right in a reasonable amount of time, we can decide to issue a refund in lieu of fixing the problem. We will give you a 100% full refund within 30 days of the sale. Beyond 30 days, if we decide to refund a fee, refunds are prorated. No refunds are ever granted in cases where the Customer has violated this agreement.

In cases where JTAN grants a user a refund upon terminating a service contract, JTAN will deduct any setup fees and pro-rate the refund based on the charges associated with the service pricing for the user's type of service that has the longest term still less than the user's actual duration of service. If all offered pricing terms are longer than the actual duration of service, then the shortest term contract for that type of service will be used for calculating the refund.

Refundable Setup Fee: In the case of dedicated server rented with "refundable setup fee", the setup fee is refundable under certain conditions. Setup fees may not be refunded at any time if Client has violated any of the terms of this agreement. Setup fees may not be refunded at any time if any Client payments have been overdue. Setup fees may not be refunded if the software or OS on host are damaged or otherwise altered to prevent fully normal operation of Host. Any setup fees provided by the client are not refundable under any circumstances except under one of the following conditions stated in the remainder of this paragraph. Setup fees may be refundable only when Client gives proper written notice to JTAN of termination after the initial term of their written service agreement, or 1 year, whichever is longer.


General Terms and Conditions

We try to offer generally useful products and services, and we hope you remain our customer because of it, but we do not claim that our products or services are suitable for any specific purpose. So if you think you can run some particular application or utility on a JTAN account, you had better check on that yourself before signing up. We will not give you a refund if it turns out that your favorite utility won't run on our systems, or your motherboard doesn't fit in our 2UX2 cases. When in doubt, ask first.

We have no control over how patterns of bits offend people or break computers in unexpected ways. Worse than that, there are many truly evil and malicious people on the Net. You take total responsibility for what you see, read, download, or otherwise encounter through the use of JTAN's products and services. The Internet can be a dangerous place. You have been warned.

Disclaimer of Warranties -- In no event shall JTAN or its sales agents, or any company affiliated with either, or any employee or agent of any such company be liable for incidental or consequential damages of any kind, including but not limited to, loss of revenue or profits or any other business damage whether resulting from breach of contract, loss of data resulting from delays, non-deliveries, mis-deliveries, or service interruptions caused by JTAN negligence or the Clients errors or omissions. JTAN makes no warranties of any kind, whether expressed or implied, for the service or product it is providing.

Limitation of Liability -- ANY LIABILITY OF JTAN, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR DAMAGES CAUSED OR ALLEGEDLY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION, SHALL BE STRICTLY LIMITED TO THE AMOUNT PAID BY OR ON BEHALF OF THE CLIENT TO JTAN PRORATED FOR PAST USAGE AND DEPRECIATION.

Severability -- Should any provision of this agreement be held to be illegal, invalid, or unenforceable by a court of law, the legality, validity and enforceability of the remaining provisions of this agreement shall remain unaffected thereby unless otherwise stated.

Entirety -- This agreement represents the entire agreement between the Customer and JTAN. These Terms and Conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted.

Notices -- Any and all notices required or permitted to be given hereunder shall be in writing and shall be deemed to have been given when deposited in Certified Mail, postage prepaid, or alternatively, transmitted electronically by e-mail with a valid and widely known public key signature of authenticity, or transmitted by the customer to JTAN through the JTAN Members page as a Service Order.

Applicable Law -- This agreement shall be governed by the laws of the Commonwealth of Pennsylvania.


Disputes

We will try to resolve all disputes as best we can. Please contact us with any problems or concerns you may have.


Dialup Internet Access

There are several policy items that are specific to dialup internet access offered by JTAN and LineX Communications. These limitations do not apply to email, shell/ftp logins, or any other aspect of your account. It only pertains to dialin access using modems or ISDN.
  • The modems utilized by JTAN to provide the Services are engineered for speeds up to 56k flex connectivity. However, JTAN cannot guarantee a 56k connection if telephone company facilities or your modem are unable to support this connection speed.
  • JTAN shall not be responsible for any long distance charges incurred while using its Internet Service. Each customer is responsible for choosing a dial-up number that is designated as a local call. If a local number is not available, or if the customer chooses an incorrect number that is not designated as a local call, JTAN shall in no event be liable for any long distance charges billed to the customer.
  • With respect to dial-up accounts, JTAN's usernames are limited to one dial-in at a time. Multiple concurrent dial-ins using the same username are not permitted. Users of bonded ISDN and other multi-line-access systems must contact JTAN and arange for special configuration and billing before attempting bonded, multi-line connections. Abuse and violation of the rules may result in termination without refund.
  • If you have not purchased dedicated services, you are not permitted to use your dial-up account to continually connect to the Internet for web/ftp/mail or other services. Unlimited accounts are not dedicated accounts and do not provide for fixed connectivity of unlimited duration. JTAN reserves the right to disconnect users who are idle or have been connected for an exorbitant amount of time approximately in excess of 150 hours per month (75 hours bonded ISDN), the general industry standard for determining abuse, or an excessive use per day exceeding a normal work day). JTAN has implemented an abuse prevention program and has the discretion to apply network management techniques, idle timers, maximum concurrent connect timers, and other management tools to monitor and disconnect any user who abuses the policy and remains connected for excessive periods through implementing improper techniques or otherwise violating JTAN's policies. These parameters may be changed at any time at JTAN's discretion. If you require a dedicated connection, you should notify JTAN, which may offer a dedicated connection in your area.
  • You are not permitted to resell or redistribute the Internet connection to other parties.

Dedicated Servers

A physical computer server machine, herein referred to as "HOST", either rented from JTAN or owned by the JTAN customer (Client) and colocated at JTAN facilities or colocated at other facilities under JTAN control, is subject to all applicable terms and conditions stated herein. Violation of those terms will result in termination of this agreement and possible damages charged to the Client.

HOST will have access to a network with a peak data rate of 100Megabits a second. Average data throughput will be lower. Througput depends on network routing and traffic conditions that are beyond our control. We do not guarantee any minimum data rate. In addition to the basic fee described for the operation of HOST at the JTAN facility connected to this network, JTAN may charge a fee for total data transfer between HOST and any other host inside or outside the JTAN network. Refer to our pricelist for details on pricing.

Password: Client may set the initial password of Host through the JTAN members page. Client agrees to reveal to JTAN the root or admin password of HOST should Client change it directly. Client also agrees to grant to JTAN access to HOST under emergency circumstances. Example of such emergency circumstances would include, but would not be limited to, compromise of HOST by "crackers" or malfunction of HOST.

Backup: Unless otherwise arranged, no backup service is provided. Client assumes full responsibility for preserving and protecting data on HOST.

Damage: JTAN does not monitor and will not guarantee the uptime of any specific software, data load, performance or safety and security on HOST. JTAN is not responsible to Customer in any way for damage to software or data on HOST for any reasons, including, but not limited to, attacks by "hackers", hardware failure, or by accidental deletion by Client. JTAN disclaims warranties and limits liability as described herein. Under any circumstance, JTAN is only responsible for damages to the HOST hardware. If one of the components in HOST should become inoperative, JTAN will replace it with an equivalent component, or replace the entire machine free of charge, and within a reasonable time. Client must keep HOST up to date with all relevant security patches distributed by the operating system vendor. Should the lack of a security patch on host allow it to be attacked by network "hackers," and if as a direct result of this attack systems or networks owned by JTAN are disrupted, then client may be liable for damages as described herein.

Administrative Support can be provided for HOST by JTAN. Administrative support includes but is not limited to: installing or upgrading third party applications or operating system or software; installing security patches, restoring damaged areas; recovering from DOS attacks or intrusions, general programming of applications, or writing shell or perl scripts to execute various tasks on HOST. Reboots are free. No other administrative support is free. Support hours are billed at the current administrative support rate. Pricing for administrative support.is subject to change. Current pricing can be reviewed on the JTAN pricelist. Administrative support is scheduled during normal US business hours by JTAN on a first come, first served basis. Client will pay a premium fee for emergency administrative support, which was done immediately, or outside of normal JTAN business hours, at request of Client, however JTAN does not guarantee the availability of emergency administrative support at any time.


Domain Registration

If you register domains through JTAN you should be aware of your
rights and responsibilities as a registrant. You agree to be bound by the JTAN Domain Registration Agreement associated with the TLD you are registering. In addition, UK registrations are bound by the Nominet Terms and Conditions found here.

In addition, you are also bound by the latest Uniform Dispute Resolution Policy (UDRP) established by ICANN. The latest UDRP is available at ICANN. A recent copy of it is posted here at JTAN.

When domains are transferred to JTAN, we will add one year to your expiration date, whatever it is. We will charge you a fee every year on the anniversary of the transfer and automatically renew your domain in future years as required. No cash credit is ever given nor are fees prorated for the prior value of a domain renewal date.

When transferring a domain to the JTAN registrar, our initial fee for the transfer is non-refundable, even if the transfer fails and the domain is found to be non-transferrable. There are many reasons a transfer might fail. We will work with you and the releasing registrar to a reasonable extent facilitating the transfer, and we will resubmit the transfer request to the releasing registrar at least 3 times. If after 30 days, or three attempts, the transfer cannot be made, we will abandon the domain as non-transferrable. An additional fee will be required if you want us to try again.


Email Delivery and Spam Filtering

Our mail system is tough on Unsolicited Commercial Email (UCE or spam). We reject mail from unknown domains. We do not permit relay through our hosts. We also maintain a blacklist and AI filter that rejects the vast majority of spam. Some of this is done automatically for our users without them asking. Mail is generally very reliable, but because we filter spam and dangerous messages, outages do occasionall occur, we do not guarantee email delivery, either outgoing or incoming.

Users of the JTAN mail system unconditionally accept JTAN's right to configure anti-spam measures. We do not guarantee either that we will delete all spam, or that all legit mail will be delivered. The default user configuration rejects little spam. But it may occasionally reject legitimate mail that appears to be spam.


Free Trials and Partial Terms

Accounts are offered for specific terms at specific prices. Partial year or monthly payment is not available for ProShell accounts. There are no free trials.


Administrative Support

We try to be helpful, but we cannot be responsible for the configuration and operation of your PC. We also are not responsible for the configuration and operation of other hosts on the Internet beyond our ownership and control. In addition, JTAN does not maintain, support, explain, or fix third party software installed by users either in their JTAN accounts, or on their own personal computers. Please depend on the individual or organization who wrote or sold you your software for support.

We will answer specific JTAN related questions by email for free, but we only do hands-on work if we are paid to do it. If a significant change is made to the registration of an account (e.g. main username, main domain, owner, etc..) we also charge an administrative support fee for the change. Refer to our price list for support pricing, or contact us for a quote


Policy Changes

We try to run an open system with users involved in policy changes, but JTAN reserves the right to change policies as it sees fit without notice. Check back here often.

That said, you can rest assured that major policy shifts will be announced on our news page.


Privacy

JTAN reserves the option to validate the offered identity, email, network, and postal address of all current users and customers applying for accounts. One reason we need to do this in to be sure we can contact you in case of a problem. We also do this in order to establish your credit worthiness, particularly if Credit Card or PayPal payment is offered. Both of these payment systems rely on identity verification to avoid fraud. If you are concerned about revealing your identity to us, don't! We offer anonymous signup. You will not be able to use use Credit Cards or PayPal, but you can still pay us with cash, or cash equivalent (Money Order, bitcoin, Bank Wire, physical currency). The payment methods we accept are described
here.

All personal and network information we do acquire is kept strictly confidential. We do not and will not sell your information to marketers or any other third party. Then again, although we make reasonable efforts to keep your information secret, we cannot provide an absolute guarantee. We cooperate with law enforcement; we comply with the laws of the United States and of the Commonwealth of Pennsylvania, as well as the laws of other countries to the extent that they do not conflict with our primary obligations to the USA and our own ethical standards. Although JTAN adminstrators respect your privacy, your email, files, and browsing habits may be seen by them. Your use of our systems and network implies consent to be monitored by JTAN administrators. We encourage and facilitate the use of anonymity and strong cryptography by users that desire privacy.

See our privacy policy for details.

Anonymous Accounts

JTAN offers accounts and services without requiring you tell us your name or physical address. Regardless of the fact that you attempt to remain anonymous, all JTAN account Terms and Conditions remain in effect.

In addition, Payment for anonymous accounts must be cash, or cash equivalent. Money Order, US Currency, Bitcoin, and Bank Wire are acceptable. The payment methods we accept are described here. Credit Cards or PayPal may NOT be used as payment for anonymous accounts. This is because both Credit Cards and PayPal require address verification.

Cash refunds are never issued to anonymous users for any reason whatsoever.

Unless the anonymous user has a PGP key or cert signed by us, there is no way to re-issue a lost jtan-members-password to an anonymous user. For this reason, we recommend that anonymous users download a JTAN cert, or get their PGP key signed immediately. If you lose your password, you lose your account. No refunds are issued for lost passwords. No exceptions. None. Never.

JTAN provides anonymous accounts for good people to go about their lives without being logged and tagged. We let you reach the parts of the net that you want to legitimately reach without fear of abuse. Although we cannot guarantee your privacy, we certainly can lend reasonable assistance to your attempts to shield yourself from scrutiny and logging to the extent permitted by law.

With freedom comes responsibility. Understand that JTAN is providing privacy services to allow good people the freedom to protect their privacy, not to allow bad people escape responsibility for their actions. JTAN has never, nor will JTAN ever sell our customer's private information to marketers or other companies. However, in the case of crime and network abuse, we enthusiastically cooperate with law enforcement and other ISP's in efforts to track down and punish evil doers. Your anonymous account at JTAN will not shield you if you break the law or conduct abusive activities in violation of JTAN AUP or network etiquitte.

Users that elect to remain anonymous for the purpose of doing evil may have been misled by Plato. Specifically The story of the Ring of Gyges in the Republic.

"That those who practice it [justice], practice it constrained by want of power to act unjustly, we might better perceive if we do the following in thought : granting each one of them both, the just and the unjust, license to do as he wishes, let us then follow them closely to observe whither his desire will lead each. We should then catch the just man in the act of following the same path as the unjust man on account of the advantage that every nature is led by its very nature to pursue as good, being diverted only by force of law toward the esteem of the equal. The license I am talking about would be supremely such if they were given the very same power as is said to have been given in the past to the ancestor of Gyges the Lydian.

For he was a shepherd laboring for the then ruler of Lydia and some part of the earth was shattered by a violent thunderstorm developing along with an earthquake and a chasm appeared at the place where he was pasturing. Seeing this and wondering, he went down and the fable says that he saw, among other wonders, a hollow bronze horse having openings, through which, peeping in, he saw that there was a corpse inside, as it seemed, greater than is usual for men, and wearing nothing else but a golden ring at his hand, that he took off before leaving. When time came for the shepherds to hold their customary assembly in order to prepare their monthly report to the king about the state of the flocks, he came too, wearing this ring. While he was sitting with the others, it chanced that he moved the collet of the ring around toward himself into the inside of his hand ; having done this, he disappeared from the sight of those who were sitting beside him, and they discussed of him as of someone who had left. And he wondered and once again feeling for the ring, he turned the collet outwards and, by turning it, reappeared. Reflecting upon this, he put the ring to the test to see if it indeed had such power, and he came to this conclusion that, by turning the collet inwards, he became invisible, outwards, visible. Having perceived this, he at once managed for himself to become one of the envoys to the king ; upon arrival, having seduced his wife, with her help, he laid a hand on the king, murdered him and took hold of the leadership." (Republic, II, 359b-360b)

A better choice of reading material would be a text on game theory. When we all agree not to be evil, and we act that way, even when nobody is looking, we all end up better off.

That said, it is also true that a desire for privacy in someone is not sufficient reason to conclude that person desires to do evil. Many good people appreciate an environment where they aren't constantly logged and tagged and target marketed. JTAN provides such an environment.


Outages

We are typically up 24 hours/day and have UPS and standby generator power backups, but JTAN system administration reserves the right to reboot any system at any time. Our network is not guaranteed to be available at any given time or for any given duration.

While JTAN maintains a high reliability network, JTAN does not guarantee uninterrupted electric power or network connectivity to or from JTAN. However, Client may terminate this agreement because of outages in a manner described under the section titled Termination.

"Outage" means the inability of the JTAN to communicate or access ANY other Internet host outside of JTAN via IP protocol. The inability of JTAN to communicate with one specific host outside of JTAN is not considered an outage. Service disruptions during scheduled JTAN maintenance periods or caused by equipment or facilities not controlled by JTAN are excluded. Denial of Service Attacks and other attacks by "hackers" are not considered outages. Customers will receive 24 hour notice of scheduled maintenance on the JTAN news page.


Backup

Every JTAN machine, including those processing email, and those with JTAN hosting accounts (ProWeb and ProShell), are backed up to tape EVERY DAY, with the backup begining roughly 0700 UTC. Tapes for previous backups are stored offsite in a fireproof safe. Our backup is 36 tapes -- approximately 5 weeks deep.

Restores from backup are free if the cause of the deleted or lost files was a result of JTAN administrative activity or JTAN hardware failure. If a customer accidentally deletes a file or otherwise wants a file restored, there is a fee for each restore attempt. Attempt is the key word. There is no refund of this fee, even if we fail in our attempt to restore the file -- even if it was our fault that we failed. Each restore attempt incurs another fee. We will try as many times as you want. The fee is given in the JTAN pricelist .

Although we do daily backup with offsite storage, and we reasonably attempt to make sure our backup system works properly, we do NOT guarantee this in any way. We have never lost one byte of customer data, but should this happen someday, we disclaim all liability for incidental and consequential damages, and for the value of the data lost, as is stated elsewhere herein. If a customer wants a guarantee on backup, then they need to talk to us about what that means. Typically, they need to declare the value of their data and based on that we can quote them a price for insurance.

We may drop some files from some users with high disk usage from our backup if we need space on the tape. We may not notify you that you are dropped. We encourage you to keep backups of your directories at some other site. We offer a CD-ROM recorder service that can be useful for this purpose. We can sometimes restore user files from our regular backups. There is a service charge to restore a file that the user deleted himself. Turnaround time on restores is typically 48 hours. Refer to our price list for service pricing.


Rights to Service

JTAN may refuse to grant any and all levels of access to this system by any individual or group for any reason whatsoever, as permitted by law.


Lost Passwords

Users who have lost their passwords can get a new password for free only if they have a PGP or GPG key signed by JTAN. Without a key, users must re-apply and pay a lost password fee. Note that having a weak password, account sharing, or otherwise compromising security will result in you paying the fee to have your account restored, should we decide to allow you to remain a member.


Acceptible Use

We really don't want to get involved in judging the content of web sites, or email, or files. However, we want to be good, law-abiding citizens of our city, state, country and of the Internet. Therefore, we need to draw a line and may in some cases restrict the content of data passing through or stored on our systems or network.

We do not allow data or any activities that are

  • Illegal
  • Abusive
  • Promoted by illegal or abusive practices
  • Encourage illegal or abusive practices
In general, we take no interest in user content that abides by these restrictions, but if we receive a complaint about a user for any reason, we will ask the user to resolve the complaint themselves. If we receive multiple complaints and the user is not willing to resolve the complaints, we may shut down the account till a resolution is reached. Such a shut down is not an outage. No refunds are issued for accounts terminated because of complaints.

Thus, JTAN normally exercises no control whatsoever over the content of the information passing through JTAN, or the use or operation of Customer accounts, subject to the following specific restrictions:

  • When using a credit card, PayPal, or other payment service that requires verification, the Customer must be the person he or she claims to be. False names, stolen or otherwise, are absolutely not permitted. Customer agrees to address verification when paying with these services.
  • The JTAN Members Password or cryptographic key signed by JTAN are the only two forms of identity verification we generally accept from customers. JTAN reserves the right to demand such proof of identity at any time and the customer agrees to provide such proof upon such demand. JTAN has the right to decline any offered proof of identity should JTAN feel that it has been compromised or stolen.
  • The Client agrees not to use the JTAN network or JTAN computers to violate the security of any computer network, transfer or store illegal material, or violate copyrights.
  • The content of a Customer's account, including its software, programs, scripts, graphic images, or other content, remain the property of the Customer. JTAN assumes no responsibility for any software, scripts, graphic images or any other content of the Customer residing on any JTAN host or network. The Client agrees to assume all responsibility for the content and use of their account.
  • All services provided by JTAN may be used for lawful purposes only. Transmission or storage of any information, data or material in violation of any United States Federal, State or municipal law is prohibited. JTAN customers are also expected to make a reasonable effort to respect the laws of other countries to the extent that those laws do not conflict with US law and generally accepted ethical standards. This includes, but is not limited to: copyrighted material, material legally judged to be threatening or obscene, material restricted by US or international export laws, controlled substances, or material protected by trade secret or other statute.
  • The Customer agrees to indemnify and hold harmless JTAN from any claims resulting from the use of JTAN networks which damages the Customer or any other parties.
  • Customer may not monopolize or overload network resources in the JTAN network. Should the activities of customer be the cause of degraded operation in the JTAN network, customer must discontinue those activities. In the absence of cooperation by customer to eliminate these activities, customer may terminate this agreement, or take other action including but not limited to deleting or moving customer data, throttling or rerouting traffic as required to restore proper operation of the JTAN network. Such actions by JTAN do not constitute and outage.
  • Customer may not use their JTAN account for abusive or disruptive purposes. "Spamming", or the sending of unsolicited email or news posts, from any JTAN account or using an email domain that is maintained on JTAN for spam purposes is strictly prohibited. A Customer web site or service may not be promoted by email or Usenet spam. JTAN will be the sole arbiter as to what constitutes a violation of this provision.
  • Customer offered services may not be promoted through the Internet in ways contrary to commonly accepted "net etiquette." This promotion includes, but is not limited to, posting to inappropriate newsgroups, inappropriate mailing lists and spamming, as described above.
  • JTAN Accounts may not be resold or transferred to third parties without the written consent of JTAN.
By violating any of the above acceptable use provisions the Client is in violation of this agreement and JTAN may terminate the agreement as described below under "Termination".

Termination of Service Accounts

The duration of service shall be as specified when the account is established. Such period shall begin on the date initial payment is received and shall automatically renew for successive periods equal in length to the initial duration until terminated as set forth herein or until notice of non-renewal by either party is delivered to the other party at least 30 days prior to the end of the then current period.

JTAN may terminate service upon default of Client's payment or other obligations under this agreement. Customer may terminate service with no liability for payments and portions thereof not yet due if there is more than 48 hours of outage in any given calendar month period. Outages during scheduled JTAN maintenance periods or caused by equipment or facilities not controlled by JTAN are excluded. Denial of Service Attacks are not considered outages. Customers will receive 24 hour notice of scheduled maintenance. No refunds are issued if the account is terminated for violation of this agreement.

We will terminate an account on request by a parent or guardian to terminate a user's access, if the user is under 18 years of age.

The Customer agrees that JTAN has the right to suspend or terminate account access by customer or by Internet when necessary for JTAN to examine or remedy possible violations of this agreement, or for nonpayment of fees. Such suspension of access is not an Outage.


IRC Bots and Background Processes

Customers running IRC related services either on a JTAN shared server or on a dedicated machine at JTAN should be keenly aware of their
damage liability as well as their other responsibilities for compliance with acceptable use stated herein.

On shared JTAN machines, we don't like to impose limits on our ProShell or ProWeb users, but in the case of dedicated background processes, including, but not limited to Chat Servers, MUD's, or IRC "bots", we make an exception. We ask that permanent background processes be limited to occupying no more than 5 Megs of RAM (10 Megs for ProWeb) and 5% of the CPU time. Two typical eggdrop bots easily fit in this amount of RAM (RealChat uses around 4-7 Megs), and if properly configured will occupy much less than 1% of the CPU. If you need to run more, you need to buy more accounts or run smaller bots. No, we don't have a suggestion for a smaller bot, but if someone writes one, we will post that information here. There is no volume discount on bots.

Users are responsible for everything they run at all times. If something goes nuts and uses up all available RAM or Disk, we will kill it mercilessly. Please monitor your stuff.

We can provide pointers to eggdrop or chat software, but a user must set up and administer his own account. If you need help, please turn to many of the resources available on the net, but we recommend against trusting strangers with your password to "help" you set up things on your account. JTAN does not tolerate abuse of any kind from our domain. We take our reputation very seriously, and complaints from IRC networks or chat participants will be investigated, and if the conclusion is that abuse has taken place, appropriate action will be taken.

On the flip side of that, if you run a Bot or chat system and your system is attacked, you will be liable to us and to our other customers for any disruption this causes. In some cases, this may result in you being assessed cash damages.

IRC networks are independent organizations, and as such have their own rules regarding behavior. These can usually be found on said network's Charter, AUP, or the MOTD when you connect. It is your responsibility to read, understand and follow those rules. If you find yourself unable to follow those rules, simply find another network more to your liking. The policies regarding bots differ not only from network to network, but from server to server on the individual networks. It is your responsibility to make sure that bots are welcome on the server you wish to run it on, and follow any registration procedure in place. Well behaved bots from JTAN are always welcome on cookie.sorcery.net:9000, and may hang in #eggdrop if they wish.

Blacklists on chat servers, K:lines, Akills and G:lines (network bans) are set by the individual networks for many different reasons and possibly for no reason at all. Please do not ask us if a certain network has set a network ban on us, rather, you should ask an administrator at that network. JTAN makes no guarantees as to your ability to connect to the IRC network of your choice, however we will always endeavor to work with said network should a ban be placed.


Customer Liability for Damage and Disruption

Customers must keep software they install up to date with all relevant security patches distributed by the software author or vendor. Should the lack of a security patch allow it to be attacked by network "hackers," and if as a direct result of this attack systems or networks owned by JTAN are disrupted, then customer may be liable for damages as described in the last paragraph of this section.

Customers must inform JTAN should their site become linked by a very popular site (the so called "SlashDot Effect") and thereby will require substantially more resources than it previously required. Notice must be received no later than 4 hours after the time the link becomes live. Should a customer not inform JTAN in this timely manner that their site will require a sudden increase in resources because of a link to a popular site, and if as a direct result of this sudden unexpected demand, systems or networks owned by JTAN are disrupted, then customer may be liable for damages as described in the last paragraph of this section.

Other than as stated herein under the section titled Acceptable Use and with regard to technical limits on CPU time, RAM usage, data transfer, disk space, and other account provisions, JTAN does not restrict the kind of software or applications run on JTAN accounts; however; certain IRC related applications are known to be conducive to network attacks. This software includes, but is not limited to IRC servers (ircd), IRC "bots", IRC "bouncers" or other network servers and applications that are IRC and network "chat" related. If Customer running such software is attacked by network "hackers," and if as a direct result of this attack systems or networks owned by JTAN are disrupted or damaged, then client may be liable for damages as described in the last paragraph of this section.

Customer will compensate JTAN for the disruption of services that may occur as a result of network attack or other disruption as described above. At a minimum, compensation will be the greater of twice the actual cash damages incurred by JTAN, or the current "service disruption fee" for each system, leased line, or network, operated by JTAN, whether for JTAN's exclusive use or for any JTAN Customer. In addition, if as a result of this disruption other JTAN customers demand direct compensation for damages incurred, Customer will compensate each of those other customers. The compensation to those customers shall be the greater of twice the actual cash damages incurred by each particular customer, the current "service disruption fee" for each system, leased line, or network, that affects each particular customer. Compensation for damages are due under terms described under the section titled Billing. Pricing for service disruption.is subject to change. Current pricing can be reviewed on the JTAN price list or by writing to JTAN and requesting the current JTAN pricing sheet. Payment for service disruption is due under terms described in Billing.


IP Addresses

Customer will be provided with IP addresses as required, subject to the restrictions and fees imposed by JTAN and the IP numbering authorities of the Internet. IP Address availability is beyond JTAN control and is subject to InterNIC/ARIN approval and policy in effect at the time the IP addresses are requested.

Small numbers of IP addresses (1 to 16 host subnets) in reasonable quantities for justifiable purposes as judged by JTAN are available from the pool controlled by JTAN. Pricing for IP addresses is subject to change. Current pricing can be reviewed on the JTAN price list.

Termination of service will result in JTAN pool IP addresses assigned to Client to revert back to JTAN. Non-use of JTAN IP addresses by Client will result in those IP addresses reverting to JTAN.


Service Limits, Disk Space, and the word "Unlimited"

Accounts described as having "no fixed limits" may have various limits imposed at any time without warning.

Unlimited means "no limits imposed by JTAN". It does NOT mean there are no limits. Similarly, just because a limit is set does not mean that any use within that limit is OK.

Normal reasonable use is OK. We often don't want to say where the limit is because we really don't know where it is ourselves at any given time. This is particularly significant with regard to disk space. Typically we run with several Gigs free on all our machines, so even if you normally used only 50 bytes, you could probably dump 5 Gigs on us without warning without us getting too upset. Note that we don't guarantee that we have 5 Gigs for you use at your whim either. And we certainly don't guarantee it will get backed up. So if you need room for a Terabyte, you need to talk to us first. You need to explain what you are trying to do and give us time to adapt, or quote you a price for the guaranteed service you need.

Similarly, if you set up 50 POP accounts, that is fine -- so is 51 -- so is 151. We don't necessarily impose a limit. Does that mean you can irresponsibly set up 1,000,000 POP accounts with an automated script? I suppose it does, but we would terminate your account for monopolizing resources. We trust people to act responsibly. If you act irresponsibly, we don't want your business. If you have a large number of POP accounts to set up (like several hundred), you probably want to talk to us first.

On the other hand, we are fairly strict with permanent process CPU and RAM usage limits. These relate to IRC bots and were discuss in detail above. So, if you are in doubt, ask. We love questions. If you need a guarantee for a certain number of bytes, or POP accounts, or FTP accounts, or IP addresses, ask us and we will send you a written quote for an account that meets your exact needs.

We're VERY reasonable, and have never had a problem with this policy. Many of our customers come to us because we don't impose arbitrary limits. We trust you. Please don't take advantage of our trust. Share the systems with other people fairly.


Special Licence Restrictions for Non Human Visitors

Special restrictions on a visitor's license to access this site apply to non-human visitors. "Non-human visitors" include, but are not limited to, web spiders, bots, indexers, robots, crawlers, or harvesters. Such non-human visitors are restricted from taxing the resources of this website or any service it provides beyond what would be typical of a human visitor.

Because of their potential for abuse, in consideration for access to the site, non-human visitors are required to read and observe the industry-standard restrictions as set forth in the robots.txt file included at the root level of every domain governed by this agreement. The restrictions provided for in this file shall be considered an addendum to this agreement when applicable to non-human visitors. The robots.txt file specifies restrictions to the directories non-human visitors may access. Non-human visitors accessing directories beyond what is allowed by the robots.txt file is recognized by the parties to this agreement as trespass and expressly prohibited.

Furthermore, as specified by the "no-email-collection" flag in the header of every web page and the robots.txt file, email addresses on this site are considered proprietary intellectual property of JTAN. It is recognized that these email addresses are provided for human visitors alone, and have value in part because they are only accessable to said human visitors. Intentional collection, harvesting, gathering, or otherwise storing email addresses by non-human visitors is recognized under this agreement as theft or diminution of value of JTAN's intellectual property and expressly prohibited.

The following email address, like all others on this site, is proprietary intellectual property of JTAN and may not be harvested by non-human visitors:


Other Policies

  • We promise to do our reasonable best to fulfill service orders as fast as we can, but we can't promise "instant" service. Also, although for the most part every service request is important to us, we tend to work considerably slower when the account is in default, arrears, or typically slow to pay bills. A classic situation is a customer that hasn't paid his bill for three months past the due date, suddenly pays and expects the account to be restored instantly. This simply won't happen. While we welcome the returning business, our resources are limited. We stay busy helping our best customers and generally set support priorties highest for customers that pay their bill on time.

    Even if something is automated, it may take time. This is often the case with email and DNS related changes. Also, anything involving money or a password probably involves a human -- and you know how they are.

  • Webtrafix accounts have strict disk quotas. If you fill up your account, and can't "un-fill" it. We can clean it out for you, but there is now a service fee for this. Please, if you really need more disk space, make arrangements with us to upgrade your account.


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