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Email and Messaging

Q: I sent somebody email and they didn't get it. What's wrong?

To trace failed sending from the JTAN side, we need to know what your PC said the error was. If you got no error from your PC and you think your PC sent the email out without error, but the recipient never got the message, we may be able to trace it. Let us know the exact time you sent the mail (within 10 seconds, and tell us your time zone) along with the "From" and "To" address on the mail. We will be able to tell you if the mail was delivered to the recipient's mail server, or why it wasn't. If it was delivered, you can then trace the mail further on the recipient side.
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